Areas of expertise
- Business Development
- Growth strategy
- International Markets
- Strategic planning
- Revenue Management strategies
- Dynamic Princing
- Team Building
- Business Coach and Advisor
Núria Marina Macia, a reputable business leader with a proven track record in customer service and operations management, is currently serving as the Chief Executive Officer at IN Global Resolution, a premium property management company known for its meticulous attention to detail and exceptional guest experience. Her professional journey, underlined by an unwavering commitment to service excellence and her innovative vision, has led her to the forefront of the industry.
Núria started her career in the administrative field with Ferrovial, where she honed her organizational skills and aptitude for effective delegation. She subsequently held a leadership position at Liberty Seguros, where she managed a team of customer recovery and sales professionals. During this period, she demonstrated an ability to resolve complex customer issues and lay out strategic plans for achieving team objectives.
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Before taking up her current role at IN Global Resolution, she served as the Adjunct Director at Institut Català INCADE de Dermatologia i Cirurgia Plàstica. Here, she managed a broad range of responsibilities, from staff training and evaluation to enhancing service quality and efficiency. Her tenure at the institute was marked by her robust leadership, fostering a positive work environment and ensuring the seamless execution of operational tasks.
Núria joined IN Global Resolution as a co-founder and CEO. Under her leadership, the company has grown from managing 8 apartments to an expansive portfolio of properties across numerous countries. Her pursuit of perfection and dedication to providing a personalized guest experience have been instrumental in this growth. Driven by her mantra, “Welcome to the IN Global family,” she has helped cultivate deep relationships with clients from across the world.
An ardent believer in continuing education, Núria has continually invested in her professional growth. She holds an MBA from Universitat Pompeu Fabra and has spoken at various industry events, including SED19, where she shared the success story of IN Global Resolution.
Núria’s approach to her work is underpinned by her dedication to creating memorable experiences for her clients. She recognizes the power of human connection and strives to create a sanctuary for her clients, where they can make lasting memories. Her trademark style of combining meticulous organization with heartfelt hospitality has made her a respected figure in her field.
In this era where guest experience is the currency of the hospitality industry, leaders like Núria Marina Macia are paving the way. Her outstanding contribution to enhancing guest experiences is not only changing the landscape of property management but also setting a high standard for future industry leaders. As Núria continues to lead IN Global Resolution towards new horizons, her commitment to service excellence remains a testament to her enduring influence in the industry.